Shipments and Returns

Shiping

All of the items will be shipped from our UK warehouse and serviced by our UK cooperation partner Transbridge (UK) Ltd. Packages are generally dispatched within 2 working days after receipt of payment and are shipped via Royal Mail, UPS or DPD (by your own choice).

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

When there is any items in a shipment is not in stock. The shipment will be on hold until all of the items in the shipment are available.

 

Returns

We know that you will be pleased with your purchases from TFs Express. However, there may be occasions when you will need to return items to us. 

Items damaged in transit

If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We check returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage. If the faulty can be fixed by the replacement parts, but you still want to return the entire item, you will be liable for the return carriage and any relevant shipping cost.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt of the item. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Transbridge, we'll issue a full refund (the original shipping cost is not included) for the product to your original payment method.

Return address

Please return the item(s) to the following address and quote your order number with your return(s) to fast return procedure.

Returns
Transbridge (UK) Ltd
25 Condercum Green
Ingleby Barwick
Stockton-on-tees
TS17 5LF
United Kingdom

 

Change of Delivery Address

You are allowed to change your delivery address before the order is dispatched. We only accept the change request by email. Please submit your request by the following steps:

  1. Add/change the delivery address under your account
  2. Email your change request to contact@tfs-express.com with
  • The new delivery address name under your account
  • The relevant order reference number(s)

We will contact you to confirm the change after the request is resolved.

 

Request of Replacement/Missing Parts

Please submit your replacement/missing part(s) request to contact@tfs-express.com by the following instruction:

  • Provide a/some picture(s) of the issue
  • Circle out the issue part in the picture(s)
  • Describe your issue clearly
  • Attach the order reference number and the item name

This policy is available within 14 calendar days after the item is delivered.